Crafting Botanical Stories, Sustainably.

Terms and Conditions of Fleur De Lys UK

Welcome to Fleur De Lys UK. By accessing or using our online platform, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. Your use of this service constitutes your agreement to all such terms, conditions, policies, and notices stated here.

1. Acceptance of Terms

These Terms and Conditions apply to all visitors, users, and others who access or use our services, including bespoke floral arrangements, wedding flower design, corporate event floristry, sustainable flower sourcing, botanical installations, floral workshops, and flower delivery service. If you disagree with any part of the terms, then you may not access the service.

2. Services Provided

Fleur De Lys UK specializes in artisanal floral design and event styling. Our services include, but are not limited to:

• Bespoke floral arrangements tailored to individual specifications.
• Comprehensive wedding flower design, from consultation to installation.
• Professional corporate event floristry and botanical styling.
• Commitment to sustainable flower sourcing practices.
• Creation of unique and impactful botanical installations.
• Engaging floral workshops for various skill levels.
• Reliable local flower delivery service in accordance with our delivery policy.

3. Orders and Payments

All orders placed through our site are subject to acceptance and availability.

• Pricing: Prices for our products and services are as displayed on our site or quoted specifically for bespoke projects. We reserve the right to change prices at any time without prior notice, although changes will not affect orders already confirmed.
• Payment: Full payment is required at the time of order placement for standard arrangements and workshops. For large events or bespoke installations, a deposit may be required, with the final balance due before the event date or delivery, as specified in your individual contract.
• Cancellations: Cancellation policies vary based on the service. Please refer to specific service pages or your booking confirmation for details on our cancellation and refund terms.

4. Delivery Information

Fleur De Lys UK offers a flower delivery service within specified areas.

• Delivery Times: We endeavor to deliver within the requested timeframe; however, specific delivery times cannot always be guaranteed due to unforeseen circumstances.
• Recipient Availability: It is the customer's responsibility to ensure that the recipient will be available at the delivery address. If the recipient is not available, we will follow our delivery protocol, which may include leaving the flowers in a safe place or arranging for redelivery at an additional cost.
• Freshness Guarantee: We guarantee the freshness of our flowers upon delivery. Please inform us within 24 hours of delivery if you are dissatisfied with the quality of your order.

5. Intellectual Property

All content on this online platform, including text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of Fleur De Lys UK or its suppliers and protected by copyright and other intellectual property laws. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.

6. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

In no case shall Fleur De Lys UK, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product.

7. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom.

8. Changes to Terms and Conditions

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

9. Contact Information

Questions about the Terms and Conditions should be sent to us at: